The E-services portal is a unique platform that
allows you to generate documents online, that’s why citizens and city council units spend a minimum of time without personal contact with each other.
For example, it takes only a few minutes to issue an electronic family membership certificate. This service was Kharkiv's first global step to E-governance.
- more than 626,000 certificates have been generated online
- 70,6% without the applicant’s participation
- 1530 professionals have joined the portal in various fields of service provision since its launch
- there are 77 places of offline reception in Kharkiv every day
All this simplifies the work of professionals every day and saves time for users.
Thanks to secure data exchange system, local authorities can obtain a certificate of family composition directly through the E-portal, which eliminates the need to print out and present such a certificate when receiving social services, applying for housing accounting or sale of the apartment.
On the site you will also find the addresses of 11 Administrative Services Centers and 66 departments of the utility company “Zhilkomservis”, where the owners, co-owners and renters of the respective housing can still obtain a paper copy.